The Promotion of Access to Information Act, 2000 (PAIA) gives effect to section 32 of the constitution, which provides that everyone has the right to access information held by the State, as well as information held by another person (or private body) when such privately held information is required to exercise a right or to protect a right.
We respect the privacy of everyone who provides personal information for us to process in accordance with our terms and conditions and for the legitimate purpose for which it was provided.
- COLLECTION OF PERSONAL INFORMATION:
We collect and process your Personal Information mainly to provide you with access to our services. The type of information we collect will be for the sole purpose for which it is collected and used. We will only collect information that we need for that purpose.
We collect information directly from you where you provide us with your personal details, when submitting an enquiry to us or contacting us. Where possible we will inform you what information you are required to provide to us and what information is optional.
Examples of information we collect from you are:
- Your name
- Your address
- Your contact telephone numbers
- Your email address
- Compliance with legal and regulatory requirements
- Support and manage our employees
- HOW WE USE YOUR INFORMATION:
We will use your Personal Information only for the purposes for which it was collected for or greed to with you. For example:
- To confirm and verify that you are the owner of the property
- For accounting purposes
- For communications
- Security Purposes
- Staffing records
- To notify you about any changes to our services
- For the detection and prevention of fraud, crime or other malpractice
- To respond to your queries or comments
- Where we collect Personal Information we will not keep it for longer than is necessary or unless we have to keep it for legitimate business or legal reasons.
- When we delete information we may not immediately delete residual copies from our servers or remove information from our backup systems
- DISCLOSURE OF PERSONAL INFORMATION:
We may share your Personal Information with a technician in order for them to know which site they are required to work on and to contact the customer accordingly.
We also have a duty to disclose personal information where required by law and where we believe it is necessary to protect our rights.
- PERSONAL INFORMATION SECURITY:
We are legally obliged to provide adequate protection for the Personal Information we hold and to stop unauthorized access and use of personal information. We do and will continue to do reviews of our security controls and related processes to ensure that your Personal Information is secure.
Our security policies and procedures cover:
- Physical security
- Computer and network security
- Access to Personal Information
- Secure communications
- Retention and disposal of personal information
- ACCESS TO YOUR PERSONAL INFORMATION:
You have the right to request a copy of the Personal Information we hold about you. To do this, simply contact us via email as listed on our website and specify which information you would like. We will take all reasonable steps to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee, as laid down in our POPI Act Policy.
- CORRECTION OF YOUR PERSONAL INFORMATION:
You have the right to ask us to update, correct or delete your personal information. We will take all reasonable steps to confirm you identity before making changes to Personal Information we may hold about you. We would appreciate it if you would take the necessary steps to keep your Personal Information accurate and up-to-date by notifying us of any changes we need to be aware of.
- DEFINITION OF PERSONAL INFORMATION:
According to the POPI Act “Personal Information” means information relating to an identifiable, living, natural person and where it is applicable, an identifiable, existing juristic person. If you need more information follow the link: www.gov.za/documents/download.php$f=204368.
- RIGHT TO OBJECT:
In terms of the POPI Act (POIA) section 18 (h) (iv) you have the right to object to the processing of personal information as referred to in section 11(3) of the POPIA
- RIGHT TO LODGE A COMPLAINT:
In terms of the POPI Act (POPIA) section 18 (h) (v) you have the right to lodge a complaint to the Information Regulator (South Africa) (IRSA). The IRSA contact details are:
33 Hoofd Street
Forum III, 3rd Floor Braampark
P O Box 31533
Braamfontein, Johannesburg. 2017
Mrs Marks Thibela
Chief Executive Officer
Tel No: +27 (0)10 023 5207, Cell No: +27 (0) 82746 4173
- CHANGES TO THIS POLICY:
Please note that we may amend this Policy from time to time.
- HOW TO CONTACT US:
If you have any queries about this Policy, or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at:
Information Officer: 033-3943776 or firstname.lastname@example.org
Deputy Information Office: 033-3943776 or email@example.com